Work Order Tracking / (CM) / (HSE) / (Tr) - Log tab

Actions  | Dialogs  | Hierarchy  | Work Order  | Plans  | Assignments  | Related Records  | Actuals  | Activities  | Measurements  | Axle Configuration  | Safety Plan  | Log  | Data Sheet  | Failure Reporting  | Specifications  | Service Address

Attributes

Tab / Table / Section Attribute Remarks
Log   Tab
Log > Work Log   Tab
Log > Work Log > Work Logs   Table with "New Row" button
Log > Work Log > Work Logs > Details   Section
  Record Identifies the record for the work log entry.
  Class Class of the record for the work log entry.
  Is Global Issue Specifies whether the ticket is global. A global ticket either affects many users or is a root cause of other tickets. If the check box is selected, the ticket is global. You can view or specify its class in the Global Class field. You can use a global ticket to manage groups of related tickets. When you change the status of the global record, the status of all globally- related records changes. If your administrator defines automated notifications of status changes, all initial requesters who reported the same issue are notified of the status changes.
  Created By Person that created the work log entry.
  Date Date on which the work log entry was created.
  Type Type of work log entry. Enter a value or click the Select Value button.
  Viewable Specifies whether a self-service user can view this work log entry. If the Viewable? check box is selected, or there is a Y in the Viewable? field, the user can view this entry. If the Viewable? check box is cleared, or there is an N in the Viewable? field, the user cannot view this work log entry.
  Summary Short description of the work log entry. To enter or view additional information, click the Long Description button.
  Details Long description of the work log. To check spelling of text you enter, click the Long Description button next to the Summary field.
     
Log > Communication Log   Tab
Log > Communication Log > Communication Logs   Table
Log > Communication Log > Communication Logs > Details   Section
  Originating application The application that is to be considered this log originator. This can be different from the ORGOBJECT field.
  ID Name of original escalation or workflow process
  Is Global Issue Specifies whether the ticket is global. A global ticket either affects many users or is a root cause of other tickets. If the check box is selected, the ticket is global. You can view or specify its class in the Global Class field. You can use a global ticket to manage groups of related tickets. When you change the status of the global record, the status of all globally- related records changes. If your administrator defines automated notifications of status changes, all initial requesters who reported the same issue are notified of the status changes.
  Created By Creator of the Communication Log
  Date Creation Date
  To Single/multiple Recipient of the Communication
  cc cc'ed recipient of communication.
  bcc bcc'ed recipients of communication.
  Subject Subject of the communication
  Message Message body for Commlog
  Inbound Is communication inbound or outbound?
     
Log > Communication Log > Communication Logs > Attachments   Table
  Document Value assigned by a user that identifies the document.
  Description Value assigned by a user that describes the document.

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