Configuration Items

Actions  | Configuration Item  | Related CIs

Attributes

Tab / Table / Section Attribute Remarks
Configuration Item   Tab
  Configuration Item Authorized CI Identifier
  Classification When you specify a classification for an object, you can organize related parent and child objects in a hierarchical structure, similar to a file directory. You can then drill up and down through the hierarchy to view associated items. Create and manage classifications in the Classifications application.
  Class Description Description of the classification specified for this record
  Associated Asset Identifier of the Asset which is the CI
  Associated Location Identifier of the Location which is the CI
  Associated Item Identifier of Item which is the CI
  Associated Service Identifier of Service which is the CI
  Service Group Identifies the Service Group to which the Service belongs to.
  Actual CI Actual CI Identifier
  Status Current life cycle state of the CI
  Physical Location Location where the CI is physically located
  Site The Site to which the CI belongs to if it is Asset or Location.
  Organization The Organization to which the CI belongs to if it is Asset or Location.
  Item Set The Item Set to which the CI belongs to if it is an Item or Service.
  Calendar Calendar that is associated with the CI
  Shift Shift that is associated with the CI's calendar
  CI Owner Owner of the CI
     
Configuration Item > Specifications   Table with "New Row" button. "Mark Row for Delete" icon is available in every row.
Configuration Item > Specifications > Details   Section
  Attribute Asset attribute identifier
  Data Type Data type specified for this classification attribute
  Unit of Measure Entered units
  Section Section for a group of attributes
  Alphanumeric Value Alphanumeric(text) value
  Numeric Value Numeric value in entered units
  Table Value The value from the table specified in the DOMAIN where the domaintype and datatype is TABLE.
  Inherited from The path to the parent classifications for this classification
  Apply Down Hierarchy If selected, this attribute is applied to all child classifications of this classification.
     
Related CIs > Related CIs   Table with "New Row" button. "Mark Row for Delete" icon is available in every row.
Related CIs > Related CIs > Details   Section
  Source CI Identifier of the source CI that has a relation with the target CI
  Classification When you specify a classification for an object, you can organize related parent and child objects in a hierarchical structure, similar to a file directory. You can then drill up and down through the hierarchy to view associated items. Create and manage classifications in the Classifications application.
  Relation Identifier of the relationship that exists between the source CI and target CI
  Target CI Identifier of the target CI that has a relation with the source CI
  Classification When you specify a classification for an object, you can organize related parent and child objects in a hierarchical structure, similar to a file directory. You can then drill up and down through the hierarchy to view associated items. Create and manage classifications in the Classifications application.
  Containment Indicates whether the relationship between two CI instances is containment or not

Actions

Action List / Record Only Remarks
New CI    
Save CI Record  
Clear Changes Record  
Change Status    
Create Report Record  
View Actual CI Details Record  
View Work Details Record  
View CI Relationship History Record  
View Attribute Value History Record  
Create > Service Request Record  
Create > Incident Record  
Create > Problem Record  
Create > Work Order Record  
Create > Change Record  
Create > Release Record  
Add CIs to Collections List  
Manage CI Collections Reord  
Attachment Library/Folders > Manage Library    
Attachment Library/Folders > Manage Folders    
Attachment Library/Folders > Associate Folders    
Duplicate CI Record  
Delete CI Record  
Add to Bookmarks Record  
Run Reports    
Cognos Analytics    

Dialogs

View CI Relationship History

Tab / Table / Section Attribute Remarks
  Configuration Item Authorized CI Identifier
  As of Displays the relationships that existed with the current CI as of the date specified
     
Target CIs   Table
Target CIs > Details   Section
  Relation Identifier of the relationship that exists between the source CI and target CI
  Target CI Identifier of the target CI that has a relation with the source CI
  Start Date The Date when the relation between the two CIs were established
  End Date The Date when the relation between the two CIs were terminated
  Change By Last Modified By
     
Source CIs   Table
Source CIs > Details   Section
  Source CI Identifier of the source CI that has a relation with the target CI
  Relation Identifier of the relationship that exists between the source CI and target CI
  Start Date The Date when the relation between the two CIs were established
  End Date The Date when the relation between the two CIs were terminated
  Change By Last Modified By
     
  "OK" pushbutton  

Change Status

Tab / Table / Section Attribute Remarks
  Configuration Item Authorized CI Identifier
  Status Current life cycle state of the CI
  New Status New status of CI
  Status Date Date when the status was changed
  Memo Memo for status change
     
  "OK" pushbutton  
  "Cancel" pushbutton  

View Actual CI

Tab / Table / Section Attribute Remarks
  Actual CI Actual CI Identifier
  Classification When you specify a classification for an object, you can organize related parent and child objects in a hierarchical structure, similar to a file directory. You can then drill up and down through the hierarchy to view associated items. Create and manage classifications in the Classifications application.
  GUID Actual CI's GUID
  Last Scan Date Date and time when the Actual CI was last scanned.
     
Specifications   Table
  Attribute Asset attribute identifier
  Description Description of the classification attribute
  Data Type Data type specified for this classification attribute
  Alphanumeric Value Alphanumeric(text) value
  Numeric Value Numeric value in entered units
  Unit of Measure Entered units
  Section Section for a group of attributes
     
  "OK" pushbutton  

Manage CI Collections

Tab / Table / Section Attribute Remarks
  Configuration Item Authorized CI Identifier
Collections   Table with "New Row" and "Select Collections" button. "Mark Row for Delete" icon is available in every row.
Collections > Details   section
  Collection Identifier of the Collection
  Active Indicates if the Collection can be used or not
     
  "OK" pushbutton  
  "Cancel" pushbutton  

View Attribute Value History

Tab / Table / Section Attribute Remarks
  Configuration Item Authorized CI Identifier
  As of Displays the relationships that existed with the current CI as of the date specified
     
Specifications   Table
Specifications > Details   Section
  Attribute Asset attribute identifier
  Data Type Data type specified for this classification attribute
  Unit of Measure Attribute value's unit of measure. This is usually applicable for numeric attributes
  Section Section for a group of attributes
  Alphanumeric Value Attribute value in alphanumeric form
  Numeric Value Numeric value in entered units
  Table Value The value from the table specified in the DOMAIN where the domaintype and datatype is TABLE.
     
  "OK" pushbutton  

Create SR

Tab / Table / Section Attribute Remarks
  Configuration Item CI Number
  Service Request Identifies the service request.
  Reported Priority Priority of service request as determined by person making the request.
  Reported By Identifies person making the service request. Enter a value or click the Detail Menu button to select an option and retrieve a value.
  Affected Person Identifies person affected by the issue. Enter a value or click the Detail Menu button to select an option and retrieve a value.
  Reported Date Date when the service request was made. Enter a date or click the Select Date button.
  Summary Describes the service request. To enter or view additional information, click the Long Description button. Additonal text that you enter appears in the Details field.
  Details Long description of the service request. To check spelling of text you enter, click the Long Description button next to the Summary field.
     
  "OK" pushbutton  
  "Cancel" pushbutton  

Create Problem

Tab / Table / Section Attribute Remarks
  Configuration Item CI Number
  Problem Identifies the problem record. This value must be unique for all problem records.
  Reported Priority Priority of problem as determined by person reporting the problem.
  Reported By Identifies person reporting the problem. Enter a value or click the Detail Menu button to select an option and retrieve a value.
  Affected Person Identifies person affected by the problem. Enter a value or click the Detail Menu button to select an option and retrieve a value.
  Reported Date Date when the problem was reported. Enter a date or click the Select Date button.
  Summary Describes the problem. To enter or view additional information, click the Long Description button. Additonal text that you enter appears in the Details field.
  Details Long description of the problem. To check spelling of text you enter, click the Long Description button next to the Summary field.
     
  "OK" pushbutton  
  "Cancel" pushbutton  

Create Incident

Tab / Table / Section Attribute Remarks
  Configuration Item CI Number
  Incident Identifies the incident record. This value must be unique for all incident records.
  Reported Priority Priority of incident as determined by person reporting the incident.
  Reported By Identifies person reporting the incident. Enter a value or click the Detail Menu button to select an option and retrieve a value.
  Affected Person Identifies person affected by the incident. Enter a value or click the Detail Menu button to select an option and retrieve a value.
  Reported Date Date when the incident was reported. Enter a date or click the Select Date button.
  Summary Describes the incident. To enter or view additional information, click the Long Description button. Additonal text that you enter appears in the Details field.
  Details Long description of the incident. To check spelling of text you enter, click the Long Description button next to the Summary field.
     
  "OK" pushbutton  
  "Cancel" pushbutton  

Create Work Order

Tab / Table / Section Attribute Remarks
  Configuration Item Configuration Item
  Work Order Identifies the work order.
  Priority Identifies the importance of the work order, from 0-999, where 0 is the lowest priority and 999 is the highest.
  Reported By Identifies person reporting the work order.
  Reported Date The date and time the work order was reported.
  Description Describes the work order. To enter or view additional information, click the Long Description button.
  Details Long Description for Work Order Description
     
  "OK" pushbutton  
  "Cancel" pushbutton  

Create Change

Tab / Table / Section Attribute Remarks
  Configuration Item Configuration Item
  Change Identifies the change work order.
  Priority Identifies the importance of the change, from 0-999, where 0 is the lowest priority and 999 is the highest.
  Reported By Identifies person reporting the change.
  Reported Date The date and time the change was reported.
  Summary Description of the change work order.
  Details Long Description for Work Order Description
     
  "OK" pushbutton  
  "Cancel" pushbutton  

Create Release

Tab / Table / Section Attribute Remarks
  Configuration Item Configuration Item
  Release Identifies the release work order.
  Priority Identifies the importance of the release, from 0-999, where 0 is the lowest priority and 999 is the highest.
  Reported By Identifies person reporting the release.
  Reported Date The date and time the release was reported.
  Summary Describes the release. To enter or view additional information, click the Long Description button.
  Details Long Description for Work Order Description
     
  "OK" pushbutton  
  "Cancel" pushbutton  

Add CIs to Collections

Tab / Table / Section Attribute Remarks
  Collection Collection number
     
  "OK" pushbutton  
  "Cancel" pushbutton  

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